Questions & Contact Information

If you have any questions about the following policies, please feel free to e-mail them to [email protected] or call us toll-free at (213) 436-4365

Payment Methods

For your convenience, Gem Jewelers™ accepts a variety of payment methods:

  • MasterCard, VISA, American Express, or Discover
  • Bank Wire
  • PayPal
  • SplitIt (Interest Free Installments)
  • PayPal Credit (Financing)

Shipping and Handling

All packages shipped from Gem Jewelers™ are fully insured to your doorstep. For security purposes, signature is required for all deliveries, regardless of any signature waivers that you may have on file with any shipping companies.

International Shipping

Gem Jewelers™ does not ship to APO and FPO addresses at this time. We currently ship free of charge to Canada, the United Kingdom, the United States, Japan, Italy, Germany, Ireland, Australia, New Zealand, and Mexico via UPS, FedEx and USPS. Please call a representative at (213) 436-4365 for the latest list of added countries. All shipments are fully insured during transit. International customers can pay through Credit Card, Bank Wire, PayPal, and SplitIt. International Customers, please contact your country’s customs department for additional duties and taxes.