Gem Jewelers Co. takes our promise of our customer’s satisfaction very seriously, therefore, if you are not 100% satisfied with your purchase you may return it for a full refund or exchange within 14 days from the date of purchase. ( See below for Eligibility)
All custom made, engraved Items, moissanite rings, layaway or financed orders are non-refundable, and may only be exchanged or upgraded.
Exclusions to this policy listed below.
Please note: If our quality control team deems that your item is worn, we cannot process your return. In this case, we will send you your item back or we can start an exchange.