Gem Jewelers Co. 100% Satisfaction Guaranteed Return Policy

Gem Jewelers Co. takes our promise of our customer’s satisfaction very seriously, therefore, if you are not 100% satisfied with your purchase you may return it for a full refund or exchange within 14 days from the date of purchase. ( See below for Eligibility)

All custom made, engraved Items, moissanite rings, layaway or financed orders are non-refundable, and may only be exchanged or upgraded.
Exclusions to this policy listed below.

Please note: If our quality control team deems that your item is worn, we cannot process your return. In this case, we will send you your item back or we can start an exchange.


Personalized pieces that are made to order: this includes any initial, name or year necklaces, rings, earrings, bracelets and anklets.

Clearance items: all items selling at 40% or below are final sale and may only be exchanged.

Layaway Orders: All Items placed on layaway are non-refundable and can only be exchanged.

Return Instructions

Returning your item(s) to Gem Jewelers Co. requires these steps to be followed with care and attention. In order for us to process your return, please contact us and request an RMA number Once your RMA number is obtained, you must write it on the outside of the box in clear visible letters in order for us to accept your package. Packages without an RMA number will be refused and will be sent back to the sender. If you have any questions, please do not hesitate to:

Call (213) 436-4365
Email [email protected]

To ensure a safe exchange or refund you must follow these instructions exactly as stated by us, failure to do so will prevent the processing of your exchange or refund. If you have any questions regarding our return instructions be sure to email us at [email protected].