Contact us for warranty and repair

Gem Jewelers Co. stands behind all their products, and want to make sure you have the peace of mind when purchasing jewelry online, therefore, if your item becomes damaged within 60 days of delivery, you can send it back and we will have it repaired, on us! To begin the repair process, Please fill out this brief form so we can help you get started.



Premium Warranty

We also offer a Premium Repair Service available for purchase, which will cover your item for up to 3 years from the date of purchase.

The Premium Repair Package includes repairs that may need parts of jewelry which have been damaged with normal wear and tear use of our merchandise.

This is a list of services that will be covered with your Premium Warranty Package.

  • Ring Resizing
  • Yearly Polish, and Rhodium Plating
  • Chain Soldering
  • Stone Replacement
  • Free Cleaning Kit (Cloth and Spray)

Please note any repairs done by any jeweler or repair service other than Gem Jewelers Co., will automatically void any warranties or services provided by Gem Jewelers Co.
We also reserve the right to revoke this service to anyone seeming to abuse the service, with intentional damage or stone removal.

To purchase please click on the link below and the item will automatically be added to your account once payment is made, you may also select this option before your purchase.

Extended Premium Warranty