Free Returns

GEM JEWELERS CO. 100% SATISFACTION GUARANTEED RETURN POLICY

Gem Jewelers Co. takes our promise of our customer’s satisfaction very seriously, therefore, if you are not 100% satisfied with your purchase you may return it for a full refund or exchange within 14 days from the date of purchase. (See below for Exclusions.)

EXCLUSIONS

All 18K and Platinum items are final sale and non-refundable! All Financed orders, and Deal of The Month Items Are Final Sale!

RETURN INSTRUCTIONS

Returning your item(s) to Gem Jewelers Co. requires these steps to be followed with care and attention. In order for us to process your return, please contact us and request an RMA number. Once your RMA number is obtained, you must write it on the outside of the box in clear visible letters in order for us to accept your package. Packages without an RMA number will be refused and will be sent back to the sender. If you have any questions, please do not hesitate to:

Call (213) 436-4365
Email Info@gemjewelersco.com

To ensure a safe exchange or refund you must follow these instructions exactly as stated by us, failure to do so will prevent the processing of your exchange or refund. If you have any questions regarding our return instructions be sure to email us at Info@gemjewelersco.com.