Free Returns


Gem Jewelers Co. takes our promise of our customer’s satisfaction very seriously, therefore, if you are not 100% satisfied with your purchase you may return it for a full refund or exchange within 14 days from the date of purchase.(See below for Exclusions.)

Please note: If our quality control team deems that your item is worn, we cannot process your return. In this case, we will send you your item back or we can start an exchange.


All custom personalized pieces that are made to order, are final sale and may only be exchanged.
All items sold at 30% or lower are final sale!


Returning your item(s) to Gem Jewelers Co. requires these steps to be followed with care and attention. In order for us to process your return, please contact us and request an RMA number. Once your RMA number is obtained, you must write it on the outside of the box in clear visible letters in order for us to accept your package. Packages without an RMA number will be refused and will be sent back to the sender. If you have any questions, please do not hesitate to:

Call (213) 436-4365

To ensure a safe exchange or refund you must follow these instructions exactly as stated by us, failure to do so will prevent the processing of your exchange or refund. If you have any questions regarding our return instructions be sure to email us at

* 18K Items and Eternity Bands are considered Custom and are Non Refundable.  Gemstone Jewelry Pieces are Final Sale!