Shipping Policy

Gem Jewelers Co. Ships all packages with FedEx or USPS with a signature required. Any purchase made above $500 will come with door to door jewelry insurance. For any international shipments please contact one of our representatives for an unbeatable shipping price quote.

DELIVERY TIME

Most orders are shipped within 5-7 business days and are shipped with Overnight Service. Saturday Delivery is available upon request on some packages.
Custom orders take 5-10 days to manufacture, and ship with Overnight Delivery.

Please note: Upon receiving your tracking number it may only update after 6 PM PST on FedEx or USPS website.

All canceled order are subject to our return policy.

Some items are not abled to be canceled from moment of order placement.

New Feature – July 2026: Complimentary FedEx GPS Tracking on Every Order

As part of our continued commitment to providing a secure and reliable shopping experience, Gem Jewelers Co. has introduced a new shipping feature as of July 2026. Every order shipped via FedEx now includes complimentary GPS tracking at no additional cost.

This enhanced tracking service helps ensure your package is delivered to the exact shipping address provided at checkout, offering greater visibility and added peace of mind throughout the delivery process. Although this premium feature comes at an additional cost to us, we are proud to provide it free of charge to help protect every shipment and ensure your order arrives safely and securely.